Front Office Supervisor

MAIN DUTIES & RESPONSIBILITIES

·       Maintain a neat, clean and well-groomed appearance. Specific uniform guidelines will be explained as a part of the orientation process.

·       Provide direction and feedback to team members during shifts.

·       Schedule employee shifts and assign duties.

·       Follow up and ensuring that all traces, comments and guests’ profile are properly done.

·       Manage time-off requests and handle last-minute absences.

·       Train and coach new employees.

·       Overall view and ensure good running of all equipment.

·       To inspect and ensure that cold towels are well prepared and stocked as per the number of arrival.

·       To inspect and ensure that the lobby, the welcome corner clean, the jars for the welcome ice tea ,other beverages, cookies and sweets are systematically replenished and are welcoming.

·       Check cash drawers and prepare bank deposits.

·       Ensure health and safety standards are adhered to.

·       Address guests and employee complaints.

·       Resolve conflicts between employees.

·       Foster and maintain a positive work environment.

·       Attend all meetings assigned by the Front Office Manager/Assistant Front Office Manager.

·       Participate in training as and when requested by Management.

·        Any other cognate duties may be assigned.

CRITERIA

·        Proven experience as a Front Office Supervisor or relevant managerial role.

·        High school diploma is preferred.

·        Minimum 2 years’ experience in a resort.

·        Certificate from Hotel School. (Min NC 3/NC4).

·        Knowledge on the PMS System Opera.

·        Knowledge of the industry and relevant health and safety regulations.

·        Commitment to excellent service.

·        Fluent in written & spoken English, additional languages will be an advantage.

·        Excellent knowledge in computing and MS Office.

·        Positive attitude, self-motivated and goal-driven.

·        Possess excellent organizational skills, communication skills, and problem-solving skills

·        Proficient computer skills, including experience with Microsoft Office, strongly desired

·        Flexibility to work various shifts, including evenings, weekends and public holidays.