ROLE PURPOSE
To Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance With Service Level Agreements (SLAs)
MAIN OUTPUTS
- Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs
- Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives
- Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review
- Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff
- Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities
- Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices
- Maintain quality service through establishing & enforcing organization standards
- Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
- Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives
- Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
- Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure
- Responsible for capacity building of subordinate Managers
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- NQF Level 7: Degree or Advanced Diploma
- Matric (Senior Certificate)
- Valid SA Drivers’ License
- 5 Years Relevant managerial Experience in the Services Industry
- Operations, CRM & Financial Management
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
- Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Excellent Written Communication
- Capacity Building
- Coaching
- Customer Focus & Quality Management
- Negotiation Skills
- Analytical Skills & Process Improvement
- Financial Planning and Strategy
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning, Strategic Thinking & Strategic Planning
- Excellent Oral Communication
