Lead daily restaurant operations, including food preparation, order processing, dispatch, customer service and shift coordination.
Set clear performance expectations and supervise managers, kitchen staff, customer-service personnel, drivers and support teams assigned to the operation.
Monitor sales, operating expenses, food cost, labour cost, stock usage, wastage, pricing, margins and daily sales reconciliation.
Review operational and financial reports and take timely action to improve profitability, service speed and productivity.
Ensure customer orders are processed accurately and delivered within agreed timelines; investigate service failures and implement corrective action.
Coordinate effectively with Procurement, Stores, Finance, Human Resources, Logistics and other support functions.
Oversee staff scheduling, attendance, punctuality, coaching, performance management and compliance with approved procedures.
Maintain high standards of food safety, hygiene, cleanliness, workplace safety and asset protection.
Manage inventory levels, requisitions, stock movement and wastage controls in collaboration with the Stores and Kitchen teams.
Provide clear operational updates and recommendations to senior management and support approved business- improvement initiatives.
Qualification and Experience:
Bachelor’s degree, HND or equivalent professional qualification in Hospitality Management, Business Administration, Operations Management or a related field.
At least five years of relevant experience in restaurant, hospitality, food-service, retail or high-volume operations, including a minimum of two years in a management role.
Demonstrated competence in budgeting, cost control, inventory management, sales analysis and operational reporting.
Strong people-management, decision-making, problem-solving and conflict-resolution skills.
Proficiency in Microsoft Office and familiarity with point-of-sale, inventory or restaurant-management systems.
High integrity, sound judgement, accountability and the ability to remain organised and decisive in a fast-paced environment.
Core Competencies:
Commercial awareness
Leadership
Operational discipline
Customer focus
Financial accountability
Planning and organisation
Problem solving
Communication
Working Conditions:
The role requires a visible presence within the operation and flexibility to work extended hours during peak demand, special events or urgent operational situations.
Additional Information:
Work Schedule: Operational shifts; weekends and public holidays as required
Location: Accra, Ghana
Salary: Attractive
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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