General Manager

Key Responsibilities:

1. Leadership and Team Management:

    - Lead, motivate, and develop a high-performing team of department heads and staff.

    - Foster a positive and inclusive work environment that promotes employee engagement and   

       retention.

    - Conduct performance evaluations, provide feedback, and develop training plans.

2. Revenue Growth and Profitability:

    - Develop and implement strategies to drive revenue growth, improve profitability, and increase

       market share.

    - Analyze financial reports, identify areas for improvement, and implement cost-saving initiatives.

    - Manage budgeting, forecasting, and financial planning.

3. Guest Satisfaction:

    - Ensure exceptional guest experiences, responding to feedback and complaints.

    - Implement guest satisfaction initiatives and monitor feedback.

    - Foster a culture of customer-centricity throughout the hotel.

4. Hotel Operations:

    - Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage,

       and maintenance.

    - Ensure high standards of quality, cleanliness, and safety.

    - Implement and maintain hotel policies, procedures, and standards.

5. Marketing and Sales:

    - Develop and implement marketing strategies to drive business and increase visibility.

    - Build and maintain relationships with key accounts, partners, and stakeholders.

    - Collaborate with sales teams to identify new business opportunities.

6. Quality Control and Risk Management:

    - Ensure compliance with hotel standards, policies, and procedures.

    - Conduct regular quality control checks and audits.

    - Identify and mitigate risks, implementing corrective actions as needed.

Requirements:

- 5+ years of experience in hotel general management or similar role in a 3-star hotel or hospitality setting.

- Strong leadership and management skills.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

- Familiarity with hotel operations, revenue management, and customer service principles.

Preferred Qualifications:

- Hospitality degree or certification (e.g., hospitality management, hotel administration).

- Experience with hotel management systems (PMS) and revenue management systems.

- Knowledge of labour laws, health and safety regulations, and hotel industry standards.

If you're a motivated and experienced hotel professional looking for a new challenge, we'd love to hear from you!