German Speaking Support Analyst

Key Accountabilities

• Provide remote 1^st/2^nd line technical IT support.
• Troubleshoot and resolve hardware and software related incidents based on Microsoft systems. 
• Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
• Take ownership of incidents and manage through to resolution where possible.
• Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
• Meet client expectations in terms of quality of work and delivery to deadlines.
• Action customer enquiries effectively in a timely fashion as per prescribed SLA.
• Follow-up activities to resolution and to customer satisfaction.
• Produce information reports upon request.

Candidate Requirements

·         Native German & Fluent in English.

• Excellent communication and interpersonal skills.

·         Technical understanding of current industry-leading technologies.

·         Customer relations skills; ability to understand and comprehend customer concerns and requirements.

·         A desire for continuous learning and career development.

·         Ability to work in, and as part of a team.  

·         SA citizen, permanent resident or right to employment in South Africa (Work Visa)

Required Skills & Experience

• Matric or equivalent secondary education.
• 1 year experience in an IT Service Desk environment providing 1^st/2^nd line support.

·         1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.

·         1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.

·         Exposure to HP & Dell hardware technologies.

Salary:

• R30 000 ( R360 000 PA)

Benefits 

• Group life cover, UPS supplied & R600 towards internet

Location:

• Cape Town (hybrid role)

To apply kindly send your updated CV and supporting documents to info@jai.co.za