Guest Relations and Reservations Officer
Full Time
2 days ago
Nakonde, Muchinga
Important notice
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Employment Information
Background
Maison Prive Apartments, a premier fully serviced accommodation facility located in Nakonde, Zambia, is seeking passionate and dedicated professionals to join our team. We invite applications for multiple full-time hospitality jobs in Nakonde Zambia, offering opportunities for individuals committed to exceptional customer service, teamwork, and maintaining high standards of service delivery.
Key Responsibilities
Manage guest enquiries, bookings, check-in, and check-out procedures.
Maintain accurate guest and reservation records.
Respond professionally to guest requests and complaints.
Coordinate with housekeeping and other departments to ensure guest satisfaction.
Minimum Qualifications
Grade 12 certificate; certificate or diploma in Hospitality, Tourism, Customer Service, or Business Administration is an advantage.
Experience
Experience in reception, reservations, or customer service preferred.
General Requirements for All Hospitality Jobs
Honesty, reliability, discipline, and professionalism.
Strong communication and teamwork abilities.
Customer-focused mindset committed to quality service.
Willingness to work shifts, weekends, and public holidays as required.
Ability to perform under pressure and meet operational expectations.
Relevant hospitality industry experience is advantageous.
Skills
Excellent communication, telephone, computer, and interpersonal skills.
Professional appearance and courteous guest handling.
Responsibilities
- Manage guest enquiries, bookings, check-in, and check-out procedures.
- Maintain accurate guest and reservation records.
- Respond professionally to guest requests and complaints.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
Skills
- Excellent communication
- telephone skills
- computer skills
- interpersonal skills
- Professional appearance
- courteous guest handling
- Honesty
- reliability
- discipline
- professionalism
- Strong communication abilities
- teamwork abilities
- Customer-focused mindset
- Willingness to work shifts, weekends, and public holidays
- Ability to perform under pressure
Qualifications
- Grade 12 certificate
- certificate or diploma in Hospitality, Tourism, Customer Service, or Business Administration is an advantage
- Experience in reception, reservations, or customer service preferred
- Relevant hospitality industry experience is advantageous
How to Apply
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested candidates should submit the following documents
- An application letter specifying the position applied for.
- Updated Curriculum Vitae (CV).
- Copies of relevant academic and professional qualifications.
- Contact details of two referees.
Please note that only shortlisted candidates will be contacted. There is no application fee required.
