Job Summary

• We are hiring to fill the position of Front Desk Officer with a minimum of 3 years experience in a hotel. Interested candidates must have very good knowledge of hotel reservation software like Micros/Opera.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information like contact details and exact dates of their stay
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Maintain updated records of bookings and payments Etc.

Requirements and Skills

• Applicant should possess a minimum of OND, HND or BSc. from any of the Nigeria-recognized institutions
• Minimum of 3 years experience in 4/5star Hotel
• Must have very good knowledge of hotel reservation software like Micros/Opera.
• Must be smart, Confident and good-looking
• Excellent communication and organizational skills.
• Ability to maintain a positive, friendly attitude even under pressure.
• Excellent organizational and multitasking skills
• Professional attitude and appearance.