Helpline Volunteer
Full Time
1 day ago
Harare, Harare
Important notice
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Employment Information
Childline Zimbabwe is seeking volunteers to answer calls to its 116 National Child Helpline & Lifeline. Volunteers must communicate with callers patiently, respectfully and in a manner that helps children feel safe and supported.
Duties and responsibilities
• Answer helpline calls professionally and sensitively.
• Listen carefully and respond with empathy.
• Maintain a calm, child-friendly approach when handling distressing or emotional conversations.
Qualifications
• At least five O-Level passes, including English.
• A qualification and significant experience in counselling and working with children and families.
• Knowledge of child protection, child development, children’s rights and mental health.
• Ability to speak at least two national languages of Zimbabwe.
• Strong listening skills and the ability to remain composed under pressure.
• Availability for at least 10 shifts each month.
• Computer literacy.
How to apply
Email your CV and certified copies of academic and professional qualifications to:
rxxxxxxxxxx@childline.org.zw
Suggested email subject: Application – Helpline Volunteer
Closing date: 26 October 2026.
