Hotel Operations Manager
Full Time
22 hours ago
Lilongwe, Central
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Employment Information
VACANCY ADVERT
HOTEL OPERATIONS MANAGER
The Hotel Operations Manager runs the day-to-day business of Eden Hotel & Resort Ltd. The role makes sure every section delivers good service, controls cost, protects stock and cash, and grows sales. The manager leads the section heads, tracks performance weekly, and reports results and problems to the General Manager.
Key Responsibilities
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Operations & Facility Maintenance: Direct daily section operations to enforce standards for service, cleanliness, safety, and hygiene while keeping rooms, grounds, and equipment properly maintained.
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Sales, Marketing & Guest Relations: Promote all business streams (lodging, dining, events, conference, playpark) through targeted marketing to boost occupancy, resolve guest complaints promptly, and ensure high service quality.
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Financial & Inventory Control: Oversee purchasing, stock levels, and waste prevention while ensuring all sales are documented, recorded, and daily revenue is banked in full.
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Team Leadership & HR Management: Supervise, train, schedule, and appraise staff, conducting daily briefings and collaborating with HR on discipline and staffing needs.
Skill/Requirements
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Education & Experience: Holds an Advanced Diploma or Degree in Hospitality, Hotel Management, or Business Administration, supported by 3–5 years of supervisory/management experience in hotel operations.
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Operational & Industry Expertise: Demonstrates deep knowledge of core hotel functions, including front office, accommodation, and food & beverage management.
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Financial & Inventory Control: Skilled in stock control, cost management, sales reconciliation, financial reporting, and analysing operational metrics.
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Leadership & Technical Skills: Possesses strong leadership, communication, and problem-solving abilities, along with proficiency in Microsoft Office and hotel management systems (PMS) such as Hotel Master.
HOW TO APPLY
Applicants can send their CVs and cover letters to:
Email: [email protected]
Deadline: November 21, 2026
EDEN ESTATES HOTEL & RESORT
Off Airwing-Kasiya Road, S817
Lilongwe, Malawi – P.O. Box 242
Email: [email protected]
For Direct Bookings/Reservations, please call:
+265 (0) xxx xx xx 32
