Hotel Operations Manager
Full Time
2 days ago
Lilongwe, Central
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Employment Information
VACANCY ADVERT: HOTEL OPERATIONS MANAGER
Eden Estates Hotel & Resort Ltd
Lilongwe
Eden Estates Hotel & Resort Ltd is looking for an experienced and trustworthy Hotel Operations Manager to run the day-to-day business of the hotel. The manager leads the section heads, controls cost, protects stock and cash, grows sales, and reports to the General Manager.
SECTIONS UNDER THIS ROLE
Marketing, Stores, Accommodation, Housekeeping, Front Office, Restaurant and Bar, Kitchen, Café, Conference facilities, Playpark and Team-building facilities.
KEY RESPONSIBILITIES
• Operations and facility maintenance: direct daily section operations and enforce standards for service, cleanliness, safety and hygiene. Keep rooms, grounds and equipment well maintained.
• Sales, marketing and guest relations: promote lodging, dining, events, conference and playpark to raise occupancy, and resolve guest complaints quickly.
• Financial and inventory control: oversee purchasing, stock levels and waste prevention. Make sure all sales are recorded and supported by documents, and that daily revenue is banked in full.
• Team leadership and HR: supervise, train, schedule and appraise staff. Hold daily briefings and work with HR on discipline and staffing.
• Reporting: submit weekly gross profit, stock value and sales reconciliation reports, plus monthly stock and inventory variance reports, and report on room occupancy and maintenance.
SKILLS AND REQUIREMENTS
• Advanced Diploma or Degree in Hospitality, Hotel Management or Business Administration
• 3 to 5 years of supervisory or management experience in hotel operations
• Good knowledge of front office, accommodation and food and beverage management
• Strong skills in stock control, cost management, sales reconciliation and financial reporting
• Strong leadership, communication and problem-solving skills
• Proficient in Microsoft Office and hotel management systems (PMS) such as Hotel Master
HOW TO APPLY
Send your CV and cover letter to:
[email protected]
cc: [email protected]
Deadline: 21 November 2026
Eden Estates Hotel & Resort
Off Airwing-Kasiya Road, Lilongwe, Malawi
P.O. Box 242
Only shortlisted candidates will be contacted.
