JOB TITLE: HOTEL OPERATIONS MANAGER
NATURE OF JOB: FULL TIME
INDUSTRY: HOSPITALITY
SALARY: KSHS. 80,000
JOB LOCATION: THIKA ROAD
DUTIES AND RESPONSIBILITIES
- Manage day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
- Ensure all departments adhere to hotel policies and procedures, and deliver high-quality service to guests.
- Conduct regular inspections of the property to ensure cleanliness, safety, and overall maintenance standards.
- Oversee the food and beverage department, ensuring the highest standards of service and quality.
- Develop and implement menus, pricing strategies, and promotional activities to maximize revenue.
- Monitor inventory levels, manage supplier relationships, and control costs.
- Develop and execute sales strategies to increase hotel bookings and revenue.
- Identify and pursue new business opportunities, including corporate contracts and group bookings.
- Analyze market trends and competitor activities to inform pricing and promotional strategies.
- Recruit, train, and supervise hotel staff to ensure a motivated and high-performing team.
- Conduct performance evaluations, provide feedback, and address any personnel issues.
- Foster a positive work environment that encourages teamwork and professional growth.
- Handle guest inquiries, complaints, and feedback in a professional and timely manner.
- Ensure guest satisfaction through personalized service and attention to detail.
- Implement initiatives to enhance the overall guest experience and increase repeat business.
- Prepare and manage the hotel's budget, including forecasting and financial reporting.
- Monitor revenue and expenses to ensure financial targets are met.
- Implement cost-control measures and identify opportunities for financial improvement.
- Ensure compliance with health, safety, and regulatory requirements.
- Implement and enforce safety procedures to protect guests, staff, and property.
- Maintain accurate records and documentation as required by regulatory authorities.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree or diploma in Hospitality Management or a related field.
- Over 5 years’ experience in hotel operations, with supervisory or management experience.
- Highly organized with exceptional attention to detail.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in hotel management software and MS Office applications.
- Problem-solving skills and a proactive approach to operational challenges.
- Passionate about delivering outstanding guest experiences.
- Strong analytical and decision-making skills.
HOW TO APPLY
- If you meet the above qualifications, skills and experience send CV to recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
