KEY RESPONSIBILITIES

· Maintains daily assigned areas according to set standards and procedures and daily work schedule

· Coordinates for all internal and external communications of the housekeeping department.

· Responsible for issuing and collecting of all room keys card.

· Record, store and responsible for all lost and found items.

· Make all housekeeping requisition.

· Control, receive, issue and monitor of room amenities, guest supplies, and chemical.

· Control, verify attendance sheet and hand over to Assistant or Executive Housekeeper for approval.

· Make and follow up with maintenance requests.

· Keep record for all housekeeping operations.

· File all housekeeping list (room attendant report, housekeeper’s report etc.)

· Follow up guest request and pending issues.

· Record and file all delivery notes for housekeeping.

Self-Management

· Comply with hotel rules and regulations and provisions contained in the employment handbook.

· Comply with company grooming and uniform standards.

· Comply with timekeeping and attendance policies.

· Actively participate in training and development programs and maximize opportunities for self-development.

Customer Service

· Demonstrate service attributes in accordance with industry expectations and company standards to include: -

· Being attentive to guests.

· Accurately and promptly fulfilling guest requests.

· Understand and anticipate guest needs.

· Maintain a high level of knowledge which will enhance the guest experience.

· Demonstrate a service attitude that exceeds expectations.

· Take appropriate action to resolve guest complaints.

· Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.

· Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.

· Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in your region.

Health Safety & Security

· Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

· Familiarize yourself with emergency and evacuation procedures.

· Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.