Purpose of the Role
To manage and coordinate the work activities and tasks of housekeeping, laundry and grounds personnel.
Key Responsibilities
1. Housekeeping Management and Quality Assurance- Establish and maintain a system of housekeeping that ensures all accommodation is appropriately prepared and maintained for clients.
- Inspect and verify that client facilities have been prepared in accordance with approved checklists.
- Formulate checklists for use by subordinates to ensure standardised and effective performance or responsibilities and provision of quality accommodation.
- Ensure the implementation of the processes and checklists.
- Adapt process and procedures, where required.
- Preside over housekeeping meetings, prepare minutes of meetings and submit them to the Camp Manager.
- Oversee the planning of task and employee work schedules.
- Monitor and report on equipment utilisation.
- Keep records of performance and general productivity rate of functions performed and enforce improvements in services.
2. Laundry Management- Manage the activities of laundry attendants engaged in examining and sorting articles to be cleaned, according to colour, fabric, dirt content, and cleaning technique required.
- Plan, develop, and implement laundry safety and security programmes and activities.
- Manage and oversee the laundry operations to ensure achievement of service standards.
3. Grounds Management- Oversee all grounds work and its completion within agreed timeframes and to agreed quality standards.
- Manage the operation and maintenance of equipment used for grounds operations.
- Inspect grounds and facilities and instruct needed repairs.
- Ensure waste is correctly disposed of in accordance with Company regulations.
- Oversee general cleanliness of grounds area.
4. Inspection- Establish and oversee a maintenance process that ensures that equipment, fixtures, fittings and linen are replaced, repaired and acquired when necessary.
- Inspect contents (furniture, fittings and linen) of accommodation to identify replacements, if required.
- Identify items or equipment that requires repair or replacement.
- Report identified items to the Camp Manager for further attention, where necessary.
- Follow-up on replacement and/or repair processes.
5. Inventory Control- Manage housekeeping and laundry consumables and update stock control registers and balance records with daily usage of items.
- Assist with the scheduled stocktake responsibilities with regard to consumables and fixed assets.
- Assist with the reconciliation of the inventory control data.
6. Health and Safety Compliance- Establish and monitor the implementation of duty rosters to ensure that hygiene and other health and safety issues are appropriately managed.
- Regularly inspect accommodation, housekeeping, laundry and ablution facilities for conformity with health and safety policies, procedures and checklists to ensure compliance with legislative requirements and
- Company standards.
- Resolve health and safety nonconformity through the approved structures and communication channels.
7. Client Complaint Resolution- Investigate complaints about services or equipment and take all necessary corrective action.
8. Staff Management- Train staff on the Standard Operating Procedures that serve to guide their approach to work.
- Implement the Standard Operating Procedures through consistent application and communication.
- Ensure that staff understand the procedures and sign off the relevant documents.
- Conduct monthly meetings with staff in order to ascertain problems encountered and resolve associated issues.
- Manage staff performance in order to establish opportunities for development and harness strengths.
- Measure staff performance on a soft point system that includes punctuality and wearing the required uniforms, among others.
- Monitor staff using the hard point system that is focused on technical execution.
- Deal with staff problems through one-on-one discussion striving to get to the root cause of problems
9. Effective Teamwork and Self-management- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
- Manage colleagues’ expectations and communicate appropriately.
- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
QUALIFICATION AND EXPERIENCE- Hospitality diploma
- 7 years’ hospitality industry experience
- At least 2 years in a supervisory or managerial role
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