Housekeeping Staff

Job Summary

• The Housekeeping Staff are responsible for maintaining exceptional standards of cleanliness, hygiene, organisation, and presentation across all apartments, guest rooms, bathrooms, kitchens, and common areas.
• This role is essential to ensuring guest comfort, satisfaction, and overall hospitality experience.
• The successful candidate will ensure that all apartments are properly cleaned, sanitised, fully stocked, and guest-ready at all times while maintaining luxury hospitality standards consistently.
• The Housekeeping Staff will also support laundry operations, inventory handling, and room preparation while ensuring proper care of cleaning equipment, guest property, and facility materials.
• The ideal candidate must be hardworking, detail-oriented, disciplined, and capable of maintaining quality under pressure.

Key Responsibilities
Cleaning and Room Preparation:

• Clean guest rooms, apartments, bathrooms, kitchens, and common areas thoroughly.
• Change bed linens, towels, and replenish toiletries and guest supplies.
• Prepare apartments before guest arrivals and after guest departures.
• Conduct deep cleaning and sanitation procedures regularly.
• Ensure all rooms remain neat, fresh, and properly arranged.

Laundry and Housekeeping Support:

• Wash, iron, fold, and organise laundry items where necessary.
• Properly handle cleaning materials, linens, and housekeeping supplies.
• Monitor housekeeping inventory and report shortages.
• Ensure proper disposal of waste and maintenance of hygiene standards.

Operational Support:

• Report maintenance issues, damages, or missing items immediately.
• Support quick room turnover during guest transitions.
• Maintain guest privacy and confidentiality at all times.
• Work effectively with front desk and operations teams to ensure room readiness.

Performance Expectations

• Maintenance of excellent cleanliness standards.
• Timely preparation of apartments and guest rooms.
• Efficient room turnover and housekeeping coordination.
• Proper handling of housekeeping supplies and equipment.
• Positive contribution to guest satisfaction and hospitality standards.

Qualifications and Experience

• SSCE qualification minimum.
• Previous housekeeping or hospitality experience is an advantage.
• Knowledge of cleaning procedures and hygiene standards preferred.

Candidate Requirements:

• Must be physically fit and hardworking.
• Ability to work shifts effectively.
• Must be reliable, disciplined, and detail-oriented.

Key Skills and Attributes:

• Strong attention to detail.
• Time management and efficiency.
• Reliability and punctuality.
• Ability to follow instructions.
• Professional conduct and teamwork.
• High standards of cleanliness and organisation.

Working Conditions:

• Full-time shift-based role.
• One day off weekly.
• Requires physical activity, movement, and flexibility.
• Fast-paced hospitality environment requiring consistency and attention to detail.