What You’ll be Doing

• Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc.
• Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.
• Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.
• Monitor and evaluate payroll processes to mitigate potential financial loss to the business.
• Develop and implement HR strategies in support of business goals and objectives.
• Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.
• Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.
• Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.
• Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months.
• This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.
• Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.
• Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives.
• In collaboration with marketing, contribute to the quarterly newsletter.
• Support current and future business needs through the development, engagement, motivation and retention of human capital.
• Foster and nurture a positive working environment.