ICT Manager

KEY RESPONSIBILITIES

Digital Transformation & Innovation

• Develop and lead the implementation of the Sacco’s Digital Transformation Strategy. 
• Drive migration of member transactions from branch-based services to digital self-service channels, including member onboarding, loan origination and processing, member statements, and customer support.
• Spearhead innovation in digital financial services including mobile banking, internet banking, agency banking, APIs, AI-driven solutions, and fintech integrations.
• Champion automation of business processes to improve turnaround time, operational efficiency, and member experience.
• Continuously research emerging technologies and recommend scalable solutions that enhance competitiveness and service delivery.

ICT Infrastructure & Enterprise Systems Management

•  Ensure high availability, reliability, scalability, and optimal performance of core banking systems and ICT infrastructure.
•  Manage enterprise networks, servers, databases, cloud services, telecommunications, and digital platforms.
•  Develop and implement proactive maintenance programs to minimize downtime and business disruptions.
•  Oversee ICT capacity planning, infrastructure upgrades, and enterprise architecture to support future business growth.
•   Ensure seamless integration between core banking systems and third-party applications.

Cybersecurity, Risk & Compliance Management

•  Develop and implement robust cybersecurity frameworks aligned with regulatory requirements and industry best practices.
•   Establish and maintain controls to safeguard systems, member data, and digital channels against cyber threats, fraud, and unauthorized access.
•   Oversee vulnerability assessments, penetration testing, access management, and continuous security monitoring.
•   Ensure compliance with SASRA regulations, the Data Protection Act, ICT governance policies, and information security standards.
•   Lead cybersecurity awareness programs and cultivate a security-conscious culture across the organization. 

 Business Continuity & Disaster Recovery

•  Develop, implement, and regularly test Business Continuity Plans BCP and Disaster Recovery Plans DRP.
•  Ensure reliable backup systems, redundancy controls, and recovery mechanisms for critical business systems.
•  Coordinate disaster recovery simulations and ensure operational resilience during system failures or disruptions.
•   Monitor and continuously improve business continuity readiness across the Sacco.

ICT Governance & Service Delivery

•   Develop and enforce ICT policies, procedures, standards, and governance frameworks.
•  Monitor ICT service performance and ensure agreed service levels are consistently achieved.
•  Manage ICT vendors, service providers, contracts, and technology partnerships.
•  Prepare and manage the ICT budget while ensuring cost-effective utilization of technology resources.
•  Provide regular reports and recommendations to Management and the Board on ICT performance, risks, and strategic initiatives.

Team Leadership & Stakeholder Management

•  Lead, mentor, and develop the ICT team to achieve departmental objectives.
•  Foster a culture of innovation, accountability, continuous improvement, and high performance.
• Collaborate with business units to identify technology needs and deliver solutions aligned with organizational objectives.
•  Support change management initiatives associated with digital transformation projects.

Requirements

KEY COMPETENCIES

•   Digital Transformation Strategy & Execution
•   ICT Governance & Leadership
•  Core Banking Systems Management
•  Cybersecurity & Information Security Management
•  ICT Infrastructure & Network Management
•  Cloud Computing & Enterprise Systems
•  Business Continuity & Disaster Recovery
•  ICT Risk Management & Compliance
•  Vendor & Contract Management
•  Project Management & Systems Implementation
•  Data Analytics & Business Intelligence
•  Process Automation & Innovation

 QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field.
• Professional certifications such as CISA, CISSP, ITIL, or equivalent are mandatory.
• Minimum of seven 7 years’ relevant ICT experience, with at least three 3 years in a managerial role, preferably within a SACCO, banking, financial services, or fintech environment.
• Proven experience in digital transformation, cybersecurity, enterprise systems management, and ICT governance.
• Demonstrated success in managing core banking systems, digital financial platforms, and technology-driven business initiatives.
• Strong understanding of ICT regulatory requirements, information security frameworks, and data protection regulations.
• Experience managing technology ve