Implementation
of Systems and Services
- Collaborate
with the Implementation Manager to align execution goals and achieve project
milestones.
- Work
closely with customers to understand their needs.
- Support
new customers beginning when they sign the contract through the software launch
date.
- Configure
software settings for customers in preparation for software go-live dates.
Documenting
and Reporting
- Document
customer interactions and track progress.
- Use
Monday.com to manage multiple customer implementation boards. Excellent
attention to detail is essential and will aid in the achievement of deadlines.
- Customize
the customer implementation boards on Monday.com and the processes as needed to
adhere to the customer’s desired workflow.
- Gather
and consolidate information required for successful implementation.
- Provide
any administrative task that may be required for a successful implementation
software launch.
Enrollment
Management
- Support
the Payer Analysis process to evaluate key procedures and perform payer
enrollments.
- Support
the enrollment process of payers and policies into their respective portals and
clearinghouses.
- Maintain
and document the processes as they grow and evolve.
- Troubleshoot
enrollment issues as they develop and document steps to provide complete
solutions.
Key Competencies
- Excellent
customer service and the ability to work collaboratively with others
- Keen
eye for detail, expert knowledge of data storage systems, and a meticulous
approach to information
- Sharp
analytical and problem-solving skills
- Excellent
at multi-tasking and time management
- A
constant desire to grown, learn, and explore new things
Education and Experience
- Associate
degree or higher education in a relevant field
- Excellent
problem solving and root cause analysis skills
- Excellent
verbal and written communication skills
- Able
to explain complex technologies in ways useful to the customer
Pay: Ksh 500./hour
At Medbill, our Core Values guide every interaction. As our business grows and evolves, your role may shift to align with new opportunities and your own developing strengths. We value individuals who bring initiative, flexibility, and a sense of partnership to our team.
Our Core Values: Act with Integrity, Collaborate, Respect, Advance, Innovate
