Insurance Call Centre Agent

Job Description:

As a Call Centre Agent you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's profitability and growth.

Minimum Qualifications and Requirements:
• Minimum of 2 years Call Centre experience.
• Familiarity with insurance as you would be selling short or long-term
insurance.
• Matric (Grade 12) Essential
• RE (Advantageous)
• FAIS requirements based on DOFA date (Advantageous)
• Well-spoken with excellent presentation and communication skills
(telephonically and written)
• Presentation and negotiation skills.
• Knowledge of financial service products (Advantageous)
• Computer Literate (MS Office, Email and Internet)
• Demonstrate sales behaviours (deal with difficult clients, competitive,
achieving, persistent)
• Excellent compliance and quality assurance.
• Use of effective probing and questioning techniques