1.  IT Manager – Job Specification

Job Title

Internal IT Manager

Department

Technology Team

Reports To

Head of Technology / Technical Director

Job Purpose

The Internal IT Manager is responsible for overseeing the organization’s internal IT infrastructure, systems, security, support operations, cloud platforms, and end-user technology services. This role ensures the stability, security, scalability, and operational efficiency of all internal technology environments while aligning IT services with business objectives.

1. 2.    Key Responsibilities

Infrastructure & Systems Management

• Manage and maintain all internal IT infrastructure, including:
  • Servers
  • Virtualization platforms
  • Networking
  • Storage
  • Cloud platforms
  • Microsoft 365 environments
  • Identity and access management
• Ensure high availability and reliability of business-critical systems.
• Oversee backup, disaster recovery, and business continuity processes.
• Manage datacentre, cloud, and hybrid infrastructure environments.

Cybersecurity & Compliance

• Oversee cybersecurity strategy and operational implementation.
• Ensure systems comply with security standards, policies, and best practices.
• Manage:
  • Endpoint security
  • Firewalls
  • MFA
  • Identity governance
  • Vulnerability management
  • SIEM/SOC integrations
• Coordinate incident response and remediation activities.
• Conduct regular risk assessments and security audits.

Microsoft 365 & Collaboration Platforms

• Oversee administration and governance of:
  • Microsoft 365
  • Entra ID
  • Exchange Online
  • Teams
  • SharePoint
  • OneDrive
  • Intune
  • Purview
• Drive tenant optimization, governance, and lifecycle management.
• Ensure proper permissions, group structures, and compliance controls.

IT Operations & Service Delivery

• Lead the internal IT support and infrastructure teams.
• Manage service desk operations and escalation processes.
• Establish and monitor SLAs and KPIs.
• Ensure efficient incident, problem, and change management practices.
• Improve operational maturity and automation across IT functions.

Cloud & Platform Management

• Manage cloud infrastructure and hosting environments including:
  • VMware
  • Hyper-V
  • Kubernetes platforms
  • Hybrid cloud environments
• Oversee cloud cost optimization and resource governance.
• Evaluate and implement modern infrastructure technologies.

Vendor & Project Management

• Manage relationships with:
  • Vendors
  • MSPs
  • Security providers
  • Software providers
• Lead IT projects including:
  • Migrations
  • Infrastructure upgrades
  • Security initiatives
  • Platform modernization
• Ensure projects are delivered on time and within budget.

Leadership & Strategy

• Develop and execute the internal IT strategy aligned to business goals.
• Mentor and develop IT staff and technical leads.
• Assist executive leadership with technology planning and budgeting.
• Identify opportunities for innovation, automation, and operational efficiency.
• Participate in executive and operational planning discussions.

1. 3.    Required Skills & Experience

Technical Experience

• Strong experience with:
  • Microsoft 365 administration
  • Entra ID / Active Directory
  • Networking and firewalls
  • VMware and/or Hyper-V
  • Windows Server environments
  • Cloud infrastructure (Azure preferred)
  • Endpoint management
  • Cybersecurity operations
• Experience with Kubernetes, container platforms, or modern infrastructure orchestration is advantageous.
• Strong understanding of:
  • Zero Trust principles
  • IAM
  • Security operations
  • Backup and DR strategies

Leadership Experience

• Experience managing IT operations or infrastructure teams.
• Ability to lead both strategic and operational initiatives.
• Strong stakeholder and communication skills.
• Experience managing projects and vendors.

1. 4.     Qualifications

• Relevant tertiary qualification in Information Technology, Computer Science, or related field.
• Industry certifications advantageous, such as:
  • Microsoft Certifications
  • Azure Certifications
  • VMware Certifications
  • ITIL
  • CISSP
  • Fortinet
  • CCNA/CCNP

1. 5.     Key Competencies

• Leadership and accountability
• Strategic thinking
• Problem solving
• Communication and stakeholder management
• Operational excellence
• Security-focused mindset
• Team development and mentorship
• Decision-making under pressure

1. 6.     Preferred Experience

• Experience in hybrid cloud environments.
• Experience managing medium-to-large Microsoft 365 tenants.
• Exposure to SOC/SecOps collaboration.
• Experience with automation and infrastructure-as-code.
• Experience in fast-paced operational environments.

1. 7.     Success Metrics

• Infrastructure uptime and stability
• Security posture improvements
• SLA achievement
• Internal User satisfaction
• Successful Internal project delivery
• Reduction in operational risk
• IT cost optimization
• Process automation and efficiency gains