IT Marketing Systems Specialist

KEY PERFORMANCE AREAS:
Act as advisor to the business on matters relating to information technology innovation by:

• Continuously staying up to date and researching IT developments and innovation best practices, applications, and trends.
• Promoting and sharing information on opportunities to improve creativity and innovation competencies in the organisation. 

• Engaging with relevant business stakeholders through interviews and workshops to identify and unpack the current business requirements.
• Analysing current business processes, workflows, and system functionality.
• Considering the impacts and consequences of process and system changes.
• Reviewing and requesting business updates to the requirements compiled by business colleagues in a business requirements specification. 

• Working with other relevant business colleagues to understand priorities and to analyse business and user requirements.
• Sharing best practice information to enable the identification of deficiencies in the company business process.
• Contributing to the synthesising and detailed documentation of user’s current workflow, job roles, business processes, as well as, business analysis finding, insights and requirements.
• Identifying and prioritising technical and functional requirements.
• Designing new processes, workflows and system integrations.
• Capturing the detail of system designs in functional & technical specification documentation. 

• Planning milestones for deliverables and deployment and creating a plan that visualises the timeline.
• Tracking progress against milestone dates and reporting on progress.
• Managing deviations and escalating roadblocks. 

• Creating data structures if required.
• Applying technical specifications through configuration of the system.
• Liaising with the Software Development team to brief in code.
• Ensuring all integrations with other systems are specified, coded, and established. 

• Creating a test plan for the deployment of new or updated functionality and setting up a testing team.
• Running the system testing, reviewing results, and making changes as required.
• Communicating deployment dates with all affected stakeholders in IT and business.
• Ensuring competent end-users by preparing training material and performing training with end-users. 

• Managing current system functionality, making changes and updates when required and communicating changes to the system.
• Trouble-shooting functionality and transaction problems that occur on the system and finding resolutions.
• Monitoring system usage and making proactive suggestions to the stakeholder to improve usage and processes.
• Assisting users with queries or helpdesk calls raised to ensure business process continuity. 

• Keeping in contact with the users of the technical solutions to ensure work priorities and solution features align with user requirements.
• Sourcing and managing vendor contributions to solutions. 

• Supporting team members and collaborating by clearly communicating expectations, progress, constraints, and resolutions.
• Contributing to the shared knowledge of the team by sharing insights, understanding and experiences.

• NQF Level 6 (360 credits - 8 level framework) qualification in a business discipline or in Information Systems.
• SAP SD module certification will be a strong advantage.
• 8 - 10 years’ work experience with at least 6 years of SAP SD & MM modules relevant experience including configuration.
• Experience in ABAP, Debugging and custom SAP programs, advantageous for this position 

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Establishing frameworks and systems for organisational learning