IT Officer

COMPANY

IT OFFICER

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 49 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?

Join AGL, the leading multimodal logistics operator on the African continent!

MISSIONS

Applicants must have a Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or related field preferably 2 to 5 years of practical IT support/infrastructure experience.

Reporting to the IT Manager, the successful person will among other things be responsible for:-

DUTIES & RESPONSIBILITIES:

• Provide effective L1/L2 technical support to users and ensure timely resolution of IT incidents and service requests.
• Support LAN/WAN, Wi-Fi, switching, routing and telecommunications infrastructure.
• Administer and support Microsoft-based end-user and identity erwironments.
• Support PCs, laptops, printers, mobile devices, meeting-room/video conferencing equipment and other IT assets.
• Monitor infrastructure availability and proactively identify potential service interruptions.
• Support deployment, configuration maintenance of network and infrastructure equipment
• Maintain accurate IT asset configuration records inventories, technical documentation.
• Participate in IT infrastructure projects, migrations, upgrades and User Acceptance Testing
• Support cybersecurity controls, access management, endpoint security and compliance with company IT policies.
• Liaise with service providers and vendors on incidents, installations and technical projects.
• Support technical requirements for all AGL Malawi projects and office operations as required.
• Contribute to continuous improvement, automation and digitalisation initiatives.

PROFILE

The ideal candidates should have good knowledge of Microsoft Windows and Microsoft 365, good understanding of networking including TCP/IP, VLANs, LAN/WAN and WI-FI, switching, routing and practical troubleshooting skills across hardware, software and network environments. Those with Microsoft certification such as Microsoft 365, Azure or related Microsoft credentials, experience supporting CCTV and video conferencing solutions and exposure to IT infrastructure projects, cybersecurity and endpoint management will have an added advantage.

We are particularly interested in applicants who demonstrate agility and adaptability, initiative and accountability, strong analytical and troubleshooting ability, teamwork and integrity and ability to work with minimum supervision will be preferred.

Those meeting our professional requirements, experience and specifications should apply with a detailed CV, contact telephone number(s), e-mail address and three traceable referees not later than 20th November 2026 to the following e-mail: [email protected] or to: –

The Human Resources Manager
Africa Global Logistics Malawi Limited
P O Box 838
BLANTYRE