Job description
We are looking for a proactive, trustworthy Sales Executive to develop our IT products business in Zambia. The role involves finding new customers, building relationships and converting enquiries into sales.
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β’ Identify and approach corporate clients, IT resellers, schools, NGOs and other institutions.
β’ Conduct market visits, sales calls and product presentations.
β’ Sell laptops, desktops, printers, toners, networking equipment, displays and IT accessories.
β’ Understand customer requirements and coordinate accurate quotations.
β’ Confirm specifications, pricing and stock availability internally before making commitments.
β’ Follow up on enquiries, quotations and payments to complete the sales cycle.
β’ Develop repeat business and maintain strong customer relationships.
β’ Maintain accurate CRM records, pipeline stages and follow-up schedules.
β’ Meet agreed sales, gross profit, activity and new-customer targets.
β’ Share market feedback, competitor activity and customer requirements with management.
β’ Coordinate customer complaints, warranty requests and after-sales follow-up.
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β’ Previous experience in B2B sales, preferably in IT products or electronics.
β’ Knowledge of the Zambian market and experience developing local business relationships.
β’ Clear communication, negotiation and customer service skills.
β’ Ability to understand product specifications and recommend suitable options.
β’ Comfortable using email, Excel, WhatsApp Business and CRM systems.
β’ Willingness to conduct regular field visits and travel within Zambia when required.
β’ Ability to work independently, manage priorities and follow through on commitments.
β’ Relevant qualification in business, marketing, IT or a related field is an advantage.
ππ‘π§πππ₯ππ§π¬ & PROFESSIONAL CONDUCT
β’ Provide accurate information to customers and management.
β’ Take responsibility for mistakes and report issues promptly.
β’ Protect confidential customer information, company pricing and business records.
β’ Disclose conflicts of interest and decline personal payments or benefits intended to influence business decisions.
β’ Follow company approval procedures for discounts, credit, payments and delivery commitments.
β’ Treat customers, suppliers and colleagues with respect.
