IT Specialist

Job Summary:

• Reporting to the Operations Manager, the IT Specialist is a dynamic position that will support the efficient and effective operations of the country office IT systems.

Primary Duties & Responsibilities:

• TechnoServe will expect the Information Technology IT Specialist to provide the following services to ensure maximum uptime for TechnoServe’s IT services and equipment:

IT Operations and Support

• Ensure maximum uptime and reliability of all IT systems, infrastructure, and services across the main office and sub-offices.
• Perform routine monitoring and maintenance of IT hardware and software to ensure optimal performance.
• Install, configure, and deploy laptops, mobile devices, and software in line with corporate IT standards and security policies.
• Manage end-user support, diagnosing and resolving technical issues related to laptops, desktops, printers, scanners, mobile devices, CCTV systems, biometric systems, and other peripherals.
• Configure, maintain, and troubleshoot printers, networks, and end-user devices.
• Maintain and manage a pool of spare IT equipment in accordance with organizational policies.
• Support onboarding of new staff by provisioning devices, configuring accounts, and ensuring seamless access to systems.
• Maintain, monitor, and troubleshoot network infrastructure routers, switches, access points, ensuring continuous connectivity and performance.
• Perform firmware updates and preventive maintenance for all IT infrastructure and equipment.
• Collaborate with the Regional IT Manager to implement and enforce corporate IT policies and procedures across offices.
• Work closely with Operations to develop and refine local IT procedures aligned with global standards.
• Evaluate emerging technologies and recommend improvements to enhance IT service delivery.
• Provide input into IT budgeting, planning, and strategic initiatives.
• Deliver user training and guidance on IT systems, tools, and best practices.

Vendor & Service Management

• Engage with vendors and service providers to review, evaluate, and provide technical input on proposals, ensuring alignment with organizational requirements and standards.
• Conduct technical bid analysis, comparing vendor proposals based on specifications, cost-effectiveness, and compliance with IT policies.
• Oversee the receipt and verification of IT equipment, ensuring delivered items meet required specifications, quality standards, and procurement expectations.
• Coordinate with vendors for issue resolution, warranty claims, and service-level compliance.
• Manage ISP relationships, including account administration, performance monitoring, issue escalation, and optimization of internet services across all offices.

General & Administrative Support

• Provide logistical and operational support as needed across the organization.
• Support organizational security initiatives and serve as an advisor on IT-related security matters.
• Manage the allocation and distribution of data/airtime resources for staff on a monthly basis.
• Perform additional duties as assigned to support organizational needs.

Asset & Inventory Management

• Develop, maintain, and continuously update a comprehensive IT asset and inventory register.
• Ensure all IT assets are properly tagged, tracked, and recorded in accordance with organizational standards.
• Conduct periodic quarterly asset verification and tracking across all offices.
• Maintain a centralized digital inventory of all assigned and unassigned IT equipment using approved tools.
• Lead the transformation of the asset register into an interactive, user-friendly digital database.
• Ensure accountability, accuracy, and compliance in all asset management processes.

Basic Qualification:

• Bachelor's degree in Information Technology, Computer Science, or related field and other relevant certifications with 3 years of experience in IT support and administration. Alternatively, Master’s degree and a minimum of 1 year of experience.

Preferred Qualifications:

Additional Qualifications That Would Make a Candidate More Desirable.

• Experience working in Nigeria
• Experience working with an INGO
• Experience working on donor-funded projects

Required Languages: Excellent written and spoken English

Travel: Occasionally

Knowledge, Skills and Abilities:

This section should highlight the competencies that would make a candidate successful in the role such as

• Strong interpersonal skills.
• Strong knowledge of data management, analysis, and interpretation.
• Excellent problem-solving and troubleshooting skills.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritize tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Proactive with strong initiative and follow through.
• Strong technical knowledge of cloud computing technologies such as Google Cloud, AWS, Microsoft Azure, computer hardware, and networks.
• Familiarity with operating systems, such as Windows, Linux, and macOS.