Duties and Responsibilities
- Provide day-to-day IT support to employees, resolving hardware, software, network and access-related issues promptly and professionally
- Set up, configure and maintain user devices including PCs, laptops, peripherals and mobile devices
- Assist with installation, configuration and maintenance of servers, network equipment and IT infrastructure under senior IT guidance
- Manage IT assets including allocation, tracking, maintenance and software licence updates within the ERP or asset management system
- Support IT procurement processes — ordering, receiving and documenting hardware and software purchases
- Maintain accurate IT records including user accounts, equipment registers and system documentation
- Troubleshoot and escalate technical issues effectively, keeping users informed throughout
- Contribute to maintaining IT standards, security practices and operational continuity
Experience and Qualifications- Advanced Diploma or National Diploma in Information Technology or a related field
- 3–5 years of relevant IT support experience
- Experience with cloud services — AWS preferred
- Experience with network security (intrusion detection, encryption)
- Advantageous: Linux administration, business networking, Python (PCPP certifications), AWS Professional or Specialty certifications, Git/SVN, enterprise networking policy, authentication systems (LDAP, SSO, OAuth)
