IT Support Technician

We are looking for a proactive and customer-focused IT Support Technicianto join our client's team. The position is a permanently based - on-site role, and the role is based in the Midstream area (between Midrand and Centurion).

This role is ideal for an individual who thrives in a fast-paced retail environment and is passionate about resolving technical issues and delivering excellent user support.

Key responsibilities (not to be treated as an exhaustive list):-

• Provide first-line IT support to users, resolving hardware, software, and network issues.
• Diagnose and troubleshoot technical problems via phone, email, and/or in person (mostly).
• Install, configure, and maintain computer systems, applications, and peripherals.
• Manage user accounts, access rights, and system permissions.
• Support network infrastructure, including connectivity and basic security measures.
• Log and track support requests, ensuring timely resolution.
• Assist with system upgrades, patches, and maintenance activities.
• Maintain accurate documentation of systems, processes, and support procedures.
• Provide user training and guidance on IT systems and best practices.