Junior Guide and FOH Couple

Front of House/Reservations-â   â Manage guest reservations via phone, email, and online booking platforms-â   â Process bookings, amendments, and cancellations accurately-â   â Maintain up-to-date reservation records and guest information-â   â Coordinate guest arrivals and departures (check-in/check-out)-â   â Welcome and assist guests, ensuring a warm and professional first impression-â   â Provide information on lodge facilities, activities, and services-â   â Liaise with housekeeping, guiding, and operations teams for smooth guest experiences-â   â Handle guest queries, requests, and complaints efficiently-â   â Ensure high levels of customer service and guest satisfaction-â   â Perform general front desk administrative dutiesPrior hospitality or lodge experience is advantageous. Guide / Ranger-â   â Market related salary negotiable depending on experience and qualifications-â   â FGASA Level 1 or 2-â   â Bush Walks, Game Drives, Hosting a must-â   â PDP-â   â Fist Aid-â   â Rifle competency and advanced rifle handling-â   â Basic vehicle and camp maintenance Front of House/Reservations