Qualification and Experience:

• Matric / Grade 12
• Relevant IT qualification
• Minimum of 3 years experience in such a role
• General software and hardware troubleshooting, including diagnosing and resolving user, device, and system-related issues in a multi-user environment.
• IT and operational support within a busy organisation, including day-to-day service delivery and user assistance.
• Installation, configuration, maintenance, and support of desktops, laptops, mobile devices, and peripheral equipment.
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) in a professional environment.
• Microsoft 365 administration, including user accounts, email, Teams, OneDrive, and SharePoint.
• Basic to intermediate networking knowledge, including LAN/WAN connectivity, Wi-Fi, TCP/IP, and general network troubleshooting.
• Installation, configuration, and maintenance of printers, scanners, and multifunction devices.
• Routine IT and operational maintenance tasks such as system updates, equipment checks, and preventative maintenance.
• Office and workspace setup support, including workstation installations, relocations, cabling, and equipment movement.
• IT and operational asset management, including tracking, updating, and maintaining equipment registers across the lifecycle.
• Coordination with vendors, service providers, and internal stakeholders to support operational and technology requirements.
• Use of helpdesk or ticketing systems for logging, tracking, and resolving incidents and service requests.
• User onboarding and offboarding support, including account setup, equipment allocation, and workspace preparation.
• Ability to balance technical troubleshooting with hands-on operational support in a service-driven environment.
• Customer-focused support within a professional, fast-paced organisational setting.