Junior/Entry Level IT Support Technician

Job functions –Primary Responsibilities (May include but not limited to the below)

Job Summary:

We are seeking a Junior/Entry Level IT Support Technician to join our team. The successful candidate will provide technical support across various areas, including troubleshooting Windows and Microsoft Office issues, supporting mail server operations, and resolving network-related concerns.

Key Responsibilities:

• Troubleshoot and resolve Windows-related technical issues in a timely manner.
• Diagnose and troubleshoot Microsoft Office-related issues for end-users.
• Set up and manage computer and networking hardware, ensuring operational efficiency.
• Apply basic networking concepts to identify and resolve network-related problems.
• Utilize a fundamental understanding of client-server technology in troubleshooting and resolving technical issues.
• Maintain up-to-date knowledge of industry trends and best practices, demonstrating a willingness to learn and expand technical expertise.

Requirements:

• Minimum two years’ experience in a similar role.
• Proven experience in troubleshooting Windows-related issues.
• Fundamental understanding of mail server operations.
• Knowledge of networking concepts and principles.
• Familiarity with computer and networking hardware.
• Capability to troubleshoot issues related to Microsoft Office.
• Basic knowledge of client-server technology.
• Demonstrated willingness to learn and grow technical skills continuously.

Preferred Qualifications:

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience in a helpdesk or IT support role.
• Strong problem-solving skills with attention to detail.