Job Description
- To implement, enable, scale, entrench and commercialise the Enterprise Direct value propositions in country in collaboration with all Segments, Sectors, Client Solutions, Engineering, Innovation teams and country stakeholders through the client engagement platforms Lead a team of Business Bankers in a cluster to manage tier 2 customers by carrying out the following:
- Onboarding new enterprise banking Customers, Proactive relationship management engagement Dormant accounts reactivation Cross sell the bank’s products and services to existing customers.
- Handling of customers complaint Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via telephone/email/web chat for more pocket share.
Qualifications
- First Degree Field of study: Business Commerce certifications or professional Memberships Qualifications in data science or financial management will be considered.
- A post graduate qualification will be an advantage.
- 15 -18 years' extensive experience in Business Banking including strategy and market development, the design and development of client value propositions; identifying key drivers of income and cost lines.
- Experience in successfully growing the client base, managing and growing a balance sheet and income statement.
- Experience in deploying solutions and new solutions into new markets and territories.
- Should have strong background in managing a business and Digital Platform businesses.
Additional Information:
Behavioural Competencies:
- Generating Ideas
- Examining Information
- Thinking Positively
- Taking Action
- Seizing Opportunities.
Technical Competencies:
- Customer Understanding
- Product Knowledge
- Application and Submission Verification
- Customer Acceptance and Review
- Product Related Systems.
