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Leisure & Sports Supervisor
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Job Details
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| 1 | Assist HR/S&LM in conducting selection of S&L personnel | |||||||
| 2 | Assist superior to conduct Performance Appraisal and identify necessary training measures of respective team members | |||||||
| 3 | Make recommendations to Superior on team members’ matters and promotions | |||||||
| 4 | Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager | |||||||
| 5 | Conduct on the job training on a regular basis | |||||||
| 6 | Follow up induction of new recruits | |||||||
| 7 | Keep Superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
| 8 | Play an active role in the team and ensure smooth and satisfactory hand-over between shifts | |||||||
| 9 | Assist in the building of an efficient team by taking interest in their welfare, safety and development | |||||||
| 10 | Coordinate & supervise activities to ensure optimum care and assistance to guests | |||||||
| 11 | Establish and maintain effective employee relations | |||||||
| 12 | Ensure high level of quality services are delivered to guests at all times | |||||||
| 13 | Ensure that the L&S team projects a warm, professional and welcome image and a high level of quality services | |||||||
| 14 | Adapt the entertainment activities as per category of guest | |||||||
| Assist Superior to: | ||||||||
| 15 | Handle and monitor guests complaints and the relevant follow up action required | |||||||
| 16 | Interact regularly with guest to obtain feedbacks for improvement | |||||||
| 17 | Prepare and ensure that duty roster for the department is done such that there is complete coverage at all times and to minimize overtime costs | |||||||
| 18 | Follow up on punctuality, controls absenteeism and takes corrective actions where necessary | |||||||
| 19 | Ensure that there is a proper planning and control of annual leaves for the department | |||||||
| 20 | Promote and attempt upsellings | |||||||
| 21 | Make inventory of materials and equipment for stock control | |||||||
| 22 | Report any breakages, defects, loss of operating equipments and accessories to Sports and Leisure Manager | |||||||
| 23 | Manage his / her Business Unit as independent profit centre | |||||||
| 24 | Follow up on billing | |||||||
| 25 | Set the annual operating budget and ensures that it is strictly adhered to and managed on a monthly basis | |||||||
| 26 | Establish cost management plan | |||||||
| 27 | Manage roster | |||||||
| 28 | Ensure respective TMs are operating as per Quality Management System | |||||||
| 29 | Ensure respective TMs are operating as per S&H regulations and policies | |||||||
| 30 | Conduct Operational comunication meeting (one to one) with his / her TM | |||||||
| 31 | Coordinate all duties conducted by the Leisure & Sport team | |||||||
| 32 | Responsible for “mise en place” of activities as per programme | |||||||
| 33 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
| 34 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society | |||||||
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Veranda Tamarin Ltd
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