Merchant Acquisition Sales & Service Coordinator

PERMANENT

Application Deadline: Fri Jun 05 2026

Are you passionate about empowering clients to achieve their financial goals? We’re seeking a dynamic Merchant Acquisition Sales and Sales Coordinator to deliver personalized, value-driven solutions that make a real difference. This role is responsible for driving merchants acquiring sales and providing post-sale support across all merchant service channels.

Key Responsibilities:

• Meeting the set targets for sales for POS, mPOS, eCommerce and Soft POS
• Meeting the set targets for merchant Sales Value, revenue and active POS rate
• Speedy resolution of all merchant queries and requests
• Meeting the targets for merchant engagements
• Timely submission of call reports
• Merchant acquisition growth (%)
• Activation rate & time-to-first transaction
• Merchant retention / churn rate
• Portfolio transaction growth (volume & value)
• Revenue per merchant
• SLA adherence & issue resolution time
• Merchant satisfaction

Technical Skills & Competence:

• Business Development & Lead Conversion – Ability to identify, qualify, and convert merchant prospects into active clients
• Merchant Acquisition Expertise – Strong understanding of onboarding merchants across POS, e-commerce, and mobile payment solutions
• Cross-selling & Upselling Capabilities – Driving revenue growth by promoting value-added services (VAS), devices, and payment solutions
• Pipeline Management & Forecasting – Tracking opportunities and managing a solid sales pipeline to meet targets
• Customer Needs Analysis – Assessing merchant business requirements and recommending tailored acquiring solutions
• Negotiation & Closing Skills – Structuring deals and successfully closing agreements with merchants
• Market Intelligence & Competitor Awareness – Monitoring pricing, offerings, and positioning to stay competitive
• Sales Reporting & Performance Tracking – Preparing accurate sales reports and tracking KPIs

Qualifications and Requirements:

• Bachelor’s degree in business administration, Sales/Marketing or related fields
• At least 2 years working experience.
• A full Grade 12 certificate with credits or better in English and Mathematics.
• Proven hands-on experience in both sales and customer service environments