Key Responsibilities:

• Provide high-level technical support to field operations teams on escalated network and connectivity issues
• Oversee and manage critical network incidents, outages, and service restoration processes
• Continuously monitor network performance and proactively identify faults, congestion, and service degradation
• Investigate recurring sector and client connectivity issues using monitoring and diagnostic tools
• Support and troubleshoot advanced network services including VPN, VoIP, and cloud-related environments
• Manage network capacity planning and assist with client migrations to optimize performance
• Configure and maintain routing, VLAN, MPLS, and IP addressing environments
• Handle complex escalations from Tier 3 teams, customer experience departments, and internal stakeholders
• Work closely with infrastructure, RF, and field engineering teams to ensure network stability
• Assist with infrastructure upgrades, network changes, documentation, and implementation projects
• Mentor junior engineers and provide technical guidance within the NOC environment
• Ensure adherence to network security standards and operational procedures

Job Experience and Skills Required:

• 3–4 years’ experience within a NOC or ISP networking environment
• Relevant networking certification required
• Strong knowledge of IP networking, routing protocols, and wireless network infrastructure
• Experience working with wireless technologies and vendors such as Ubiquiti or Cambium
• Good understanding of access networks, core networking, and network topology design
• Ability to analyse network behaviour, diagnose faults, and manage escalations effectively
• Experience with monitoring, troubleshooting, and maintaining large-scale network environments
• Strong leadership, communication, and problem-solving abilities
• CCNP-level networking knowledge will be highly advantageous
• Must be comfortable working rotational onsite shifts

Apply now!
 
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