Key Responsibilities
Network Design & Implementation
- Plan, configure, and deploy enterprise network solutions such as LAN, WAN, WLAN,MPLS, SD-WAN, VPN, and cloud networking.
- Install and integrate routers, switches, firewalls, load balancers, and wireless access points.
- Design scalable and secure network architectures.
Systems Integration
- Integrate networking systems with servers, cloud platforms, security tools, voice systems VoIP, and business applications.
- Ensure compatibility between hardware, software, and third-party systems.
- Support hybrid environments on-premise + cloud.
Technical Support & Troubleshooting
- Diagnose and resolve network outages, latency issues, routing problems, DNS issues, and security incidents.
- Perform root cause analysis and recommend permanent fixes.
- Provide escalated support for complex customer or internal technical issues.
Security & Compliance
- Implement network security measures such as firewalls, VPNs, NAC, IDS/IPS, access controls, and segmentation.
- Monitor systems for vulnerabilities and compliance requirements.
- Support audits and enforce IT policies.
Monitoring & Performance Optimization
- Use monitoring tools to track bandwidth, uptime, traffic flow, and system health.
- Tune performance and recommend upgrades.
- Ensure service level agreements SLAs are met.
Project Delivery & Integration
- Lead or support deployment projects, migrations, upgrades, and data center transitions.
- Coordinate with vendors, project managers, and internal departments.
- Prepare implementation plans, test plans, and handover documentation.
Documentation & Reporting
- Maintain network diagrams, configurations, asset registers/IP DBs, SOPs, and incident reports.
- Produce technical reports and customer updates.
Knowledge and Attributes:
- Understanding and appreciation of technical design and business principles.
- Projects fundamental and administration ability.
- Project skills which are demonstrated in the execution of installations and other assignments.
- Excellent customer engagement skills
- Demonstrate relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
Academic Qualification and Certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or a related field.
- Professional level certification in different Networking technologies Must have CCNP Cisco, Juniper, Aruba, Sophos, Fortinet etc.
Required experience:
- 3 Years and above of work experience in technical or implementation engineering, specific to Networking technologies.
- Experience engaging with clients and conducting presentations.
- Report writing experience.
- Project management
- Experience in Networking technologies such as routing BGP, EIGRP, OSPF, switching, Wireless, SDI distribution, core and access layers
- Experience in diagnosis and troubleshooting