Responsibilities

System Monitoring & Response:

• Continuously monitor network systems, weighbridges, security systems, and IT infrastructure through Zabbix and Company's cloud site status dashboards
• Acknowledge and document system alerts within 2-minute response target
• Follow standard operating procedures for incident identification and classification
• Log incidents accurately using prescribed templates and ticketing systems
• Document all communication related to the request/incident on ticket
• Escalate issues to Intermediate operators according to established protocols
  • Field Service Technicians
  • Tir 2 Technical Operators
  • Tier 3/Development team

• Provide Level 1 technical support following step-by-step troubleshooting guides
• Perform routine system health checks and status verification
• Assist with basic connectivity and access issues
• Document all actions taken during incident response
• Provide remote guidance to on-site personnel for simple issues

• Maintain accurate shift logs, incident reports, and monitoring records
• Participate in structured shift handovers to ensure operational continuity
• Communicate status updates using standard communication formats
• Follow established communication protocols during incident escalation

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Basic understanding of computer systems, networks, and IT infrastructure
• Strong attention to detail and ability to follow detailed procedures
• Good written and verbal communication skills in English
• Ability to work rotating shifts (2-2-4 schedule)