Job Description
* Respond to customer inquiries via website live chat, email, and social media
* Provide accurate information about products and services
* Handle and resolve customer complaints in a timely manner
* Guide customers through purchases or website usage
* Record customer interactions and feedback
* Escalate complex issues to the relevant department
* Maintain a professional and friendly tone at all times
Job Requirements
* Good communication skills (written and verbal)
* Basic computer skills (Microsoft Office, internet use)
* Ability to multitask and work under pressure
* Strong problem-solving skills
* Customer-focused attitude
* Fast typing and attention to detail
* Minimum of a diploma or relevant qualification
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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