Responsibilities:
Operations Management:
- Manage daily operations to ensure uninterrupted service delivery.
- Identify and resolve operational issues promptly.
Facilities & Equipment:
- Ensure all facilities and equipment (generators, heaters, fridges, microwaves, cooking equipment, and electrical systems) are functional.
- Schedule and monitor maintenance and repairs.
- Maintain records of servicing and repairs.
Guest Services:
- Ensure rooms, common areas, and facilities meet cleanliness and quality standards.
- Resolve guest issues promptly.
- Oversee food services and room service quality.
- Ensure staff conduct meets professional standards.
Front Desk & Payments:
- Oversee guest check-in and check-out.
- Ensure rooms are prepared before arrival.
- Ensure guests receive required information.
- Ensure guest payments are made and recorded on time.
Staff Supervision:
- Ensure staff attendance and punctuality, including security.
- Monitor staff performance and task completion.
- Address operational gaps in staffing.
Reporting:
- Provide daily operational reports to owners, including issues, resolutions, and key updates.
Marketing Oversight:
- Oversee marketing activities and the assigned marketer.
- Ensure the website, booking platforms, and social media are accurate and up-to-date.
- Monitor performance against monthly targets and follow up on execution.
Financial Oversight:
- Oversee accountant and monthly financial reporting.
- Participate in budget planning and cost control.
- Review expenses and supporting documentation.
Bills & Receivables:
- Ensure utility bills, supplier invoices, and service payments are settled on time.
- Ensure payments due to the business are collected on time.
Inventory & Procurement:
- Oversee procurement and inventory tracking.
- Ensure secure storage and controlled access to stores.
- Monitor usage and prevent pilferage or misuse.
Food & Supplies:
- Monitor the quality and efficiency of food provided to guests.
- Ensure compliance with hygiene standards.
Utilities Management:
- Monitor diesel, electricity, and water usage.
- Identify and address wastage or inefficiencies.
Requirements:
- Minimum of 2–5 years managerial experience
- Proven ability to manage day-to-day operations and handle multiple responsibilities effectively.
- Must be hands-on, proactive, and solution-oriented, with the ability to take ownership of the business.
- Strong understanding of facilities management, including maintenance of equipment such as generators, electrical systems, and appliances.
- Experience in staff supervision, performance management, and ensuring team accountability.
- Good knowledge of guest service standards and ability to ensure high customer satisfaction.
- Ability to manage financial processes, including budgeting, cost control, and expense tracking.
- Strong organisational skills with experience in inventory management and procurement.
- Ability to oversee operations, reporting, and compliance with internal standards.
- Basic understanding of marketing coordination, including online platforms and performance tracking.
- Excellent problem-solving, leadership, and decision-making skills.
- Strong communication and interpersonal skills.
- Ability to work independently and handle pressure in a fast-paced environment.
- High level of integrity, accountability, and attention to detail.
Key Performance Indicators (KPIs):
- Occupancy rate vs monthly target
- Guest satisfaction score and complaint resolution time
- Room readiness and housekeeping compliance rate
- Utilities cost vs budget (diesel, electricity, water)
- Maintenance response and resolution time
- Inventory variance and stock loss incidents
- Staff attendance and punctuality rate
- Marketing performance vs monthly booking targets
- Timeliness and accuracy of financial and operational reports
Remuneration: NGN 300,000
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