Location: Abuja and Lagos Possible expansion to Port-Harcourt and Kano

Department: Operations

Reports To: General Manager]

About the Role:

We are seeking a highly organized and results-driven Operations Manager to oversee daily operations, improve performance, and ensure the highest level of efficiency across departments.

The ideal candidate will be a strategic thinker with strong leadership skills and the ability to optimize processes and drive business success.

Key Responsibilities:

• Oversee and manage the day-to-day operations across departments.
• Develop and implement operational policies and procedures to increase efficiency and effectiveness across departments.
• Monitor KPIs and operational metrics, analyzing performance and recommending improvements.
• Lead cross-functional teams and coordinate between departments to ensure smooth workflow.
• Manage budgets, forecasting, and resource planning.
• Ensure compliance with company policies and relevant regulations.
• Identify opportunities for operational improvement and cost reduction.
• Support recruitment, onboarding, and training of operations staff.
• Collaborate with senior management to align operations with company goals.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field MBA is a plus.
• Proven experience 2+ years in operations, project management, or a related role.
• Strong analytical and problem-solving skills.
• Excellent organizational, leadership, and communication abilities.
• Proficient in using operations-related software and tools e.g., ERP systems, Excel, project management platforms.
• Ability to work under pressure and manage multiple priorities.

Preferred Skills:

• Experience with process improvement methodologies.
• Knowledge of supply chain, logistics, or manufacturing.
• Familiarity with financial principles and budget management.