Key Responsibilities

Operations & Business Management

• Oversee the day-to-day operations of the business, ensuring smooth coordination across production, inventory, logistics, customer fulfilment, and vendor management.
• Coordinate with manufacturers, suppliers, tailors, logistics partners, and other vendors to ensure quality production and timely delivery.
• Monitor stock levels, inventory movement, fulfilment timelines, and customer satisfaction metrics.
• Develop and improve operational systems, workflows, and processes that support efficient business growth.
• Manage operational timelines for product launches, campaigns, collaborations, events, pop-ups, and collection releases.
• Ensure seamless coordination between creative, production, customer service, and marketing activities.

Marketing & Brand Operations

• Support and coordinate the execution of marketing campaigns, product launches, photoshoots, influencer collaborations, and brand activations.
• Work closely with creative and content teams to ensure consistency in brand storytelling, visual identity, and communication across all platforms.
• Contribute ideas and strategies for growing brand awareness, audience engagement, customer retention, and community building.
• Support ecommerce and sales growth initiatives through promotions, campaign coordination, and customer engagement strategies.
• Monitor marketing performance, customer behaviour, sales trends, and campaign effectiveness to support data-informed decision-making.

Growth & Customer Experience

• Identify opportunities to improve customer experience, retention, loyalty, and overall brand perception.
• Help build systems that support sustainable growth while maintaining the brand’s creative identity and customer experience.
• Stay informed on fashion, streetwear, culture, digital marketing, and consumer trends relevant to the brand's audience.
• Analyse operational, marketing, and sales performance to identify areas for improvement and growth opportunities.

Requirements

• 3+ years of experience in operations, brand management, marketing, ecommerce, fashion operations, or related roles.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Understanding of fashion business operations including production coordination, inventory management, fulfilment, logistics, and vendor management.
• Experience supporting marketing campaigns, content execution, social media coordination, influencer management, or brand growth initiatives.
• A strong eye for fashion, aesthetics, branding, and cultural storytelling.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work independently in a fast-paced and creative environment.