Duties and Responsibilities:

• To handle guest luggage on arrival, departure and during stay in an efficient manner.
• Actively participates in the provision of excellent service to guests.
• Cordially welcomes guests on their arrivals and opens car doors.
• Converses with guests on their feedback and suggestions for improvement.
• Guides guests towards service outlets as and when requested.
• Answer telephone calls in Front Office area when requested.
• Handles customer complaints efficiently through approrpiate interaction.
• Take part in training and implement accordingly.
• Keep superior informed about all unusual matters concerning any plans affecting his/her area.
• Pick up luggage from rooms upon departure and bid farewell to guests.
• Ensure that luggage are well tagged and delivered in allocated rooms.
• Ensure that luggage are well identified while placing in departure lounge/car.
• Collect and deliver messages/parcels to guests within 15 minutes.
• Ensure cold towel & cocktail service upon guest arrival.
• Ensure having good knowledge of Geography of the Island.
• Ensure efficient use of materials to minimise costs.
• Follow up vouchers from taxi service
• Inform superior shall be there any damage/breakages of luggage.
• Collect postcards from letter box and leave at the reception for postage
• Ensure Proper in/out of cold towels and logged properly