Portfolio Officer – Collections
Full Time
1 week ago
Lusaka, Lusaka
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Employment Information
Job description
LOANCO FINANCIAL SERVICES LIMITED
JOB ADVERTISEMENT
Collections Portfolio Officer
Location: Lusaka | Reports to: Collections Manager
Loanco Financial Services Limited is a Bank of Zambia licensed non-bank deposit-taking microfinance institution specialising in payroll lending. We are expanding our Collections team as the loan book grows.
The Role
The Collections Portfolio Officer owns a defined portfolio of approximately 150 clients across all classifications (performing, partial performing and non-performing). You are responsible for every required action on your allocated clients according to the classification playbook, with clear monthly measurement of improvement on your book.
Key Responsibilities
• Manage an allocated portfolio of ~150 clients / ~K3 million book.
• Execute the full collections playbook for each client according to classification (A, B, C / non-performing).
• Perform daily/weekly contact, debit-order follow-up, PMEC queries, phone and field activity as required.
• Maintain accurate system notes and prepare complete files for legal hand-over when required.
• Report weekly portfolio movement to the Collections Manager.
• Ensure fair-treatment standards and regulatory compliance in all interactions.
Requirements
• Diploma or Degree in Banking, Finance, Business Administration or a related field.
• Minimum 1–2 years’ experience in collections, debt recovery or credit control, preferably in microfinance or payroll lending.
• Strong negotiation, persistence and communication skills.
• High integrity, attention to detail and ability to take ownership of a defined book.
• Computer literate and comfortable with loan systems.
Remuneration
Competitive package aligned to market (basic salary range ZMW 11,000 – 13,000 depending on experience), plus a performance bonus linked to improvement on your allocated portfolio.
Send your CV and a brief cover letter to [email protected] with the subject line “Collections Portfolio Officer – [Your Name]” by 8 November 2026.
Only shortlisted candidates will be contacted. Loanco is an equal opportunity employer.
