What You'll Do
Program Management
- Own the planning, execution, and delivery of community programs, events, and initiatives both virtual and in-person, ensuring they run on time, on budget, and to a high standard.
- Define program goals, success metrics, and KPIs; track performance and report regularly to leadership with insights and recommendations.
- Build and maintain program roadmaps, timelines, and budgets, coordinating cross-functional contributors across marketing, product, and operations.
- Develop repeatable playbooks, processes, and documentation so programs can scale efficiently.
- Manage vendors, venues, speakers, and partners where required.
Community Building & Management
You will grow and manage our owned community spaces, turning students, alumni, and prospects into an active, connected ecosystem.
- Build and manage communities across Discord, Telegram, WhatsApp, Circle.so, and Slack.
- Design and execute community programs: AMAs, challenges, onboarding flows, and webinars.
- Moderate discussions, foster inclusive and supportive interactions, and act as the bridge between the community and internal teams.
- Manage and support mentors, coaches, and instructors — coordinating schedules, tracking engagement, and ensuring a consistent, high-quality experience for learners.
- Recruit and nurture brand advocates through a structured Champions/Ambassador programme.
Cross-Functional Collaboration
- Partner with Marketing to align community programs with brand campaigns, product launches, and content calendars.
- Work with Product and Customer Success teams to close the feedback loop between community insights and roadmap decisions.
- Represent the organisation at external events, meetups, and industry forums.
What We're Looking For
- 1–3 years of experience in program management, community management, events, or a related role ideally in a fast-paced tech, SaaS, or startup environment.
- Demonstrated experience supporting or running programs, events, or community initiatives with measurable engagement outcomes.
- Strong organisational and project management skills: you can juggle multiple initiatives, prioritise effectively, and deliver consistently.
- Outstanding written and verbal communication skills with the ability to adapt tone across audiences and channels.
- Data-driven mindset — comfortable defining KPIs, analysing engagement metrics, and using insights to iterate.
- Experience with community and program tools e.g., Slack, Discord, Circle, Luma, Eventbrite, HubSpot, Notion, Airtable, or similar.
- Empathy, energy, and a genuine passion for bringing people together.
Nice to Have
- Experience running ambassador, advocacy, or customer champion programs.
- Familiarity with content creation tools Canva, Figma and basic analytics platforms Google Analytics, Mixpanel.
- Experience managing budgets and negotiating with vendors or venues.
- Background in developer relations, education programs, or B2B communities.
What Success Looks Like
- First 90 days: Understand our community, audit existing programs, and deliver a program roadmap with clear priorities and KPIs.
- 6 months: At least two programs launched or improved with measurable engagement growth; established community feedback loop into product/marketing.
- 12 months: A thriving, self-sustaining community with growing membership, strong retention, and programs recognised as a key driver of brand loyalty and customer growth.
