Project Operations and Client Delivery Manager
Full Time
22 hours ago
Gaborone, South-East
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Employment Information
Xavier Africa Technologies builds AI products, including conversational AI agents, AI call quality assurance and process automation, for banks, insurers, telecoms operators and government in Botswana and South Africa. We seek a certified, engineering-trained project manager to lead delivery of all our active client projects.
Job Summary
- Employer: Xavier Africa Technologies
- Job Type: Full-time
- Location: Gaborone, Botswana
- Category: Information Technology
- Closing Date: 2026-11-20
Key Responsibilities
- Lead delivery of AI and software projects, owning plans, timelines, cost, scope and client communication.
- Obtain signed-off requirements before development and client acceptance at each milestone.
- Plan delivery with engineering and design teams using agile practices.
- Coordinate QA, AI model output evaluation and user acceptance testing before every release.
- Manage change requests, risk logs, weekly status reports, SLA support and compliance with Botswana's Data Protection Act.
Requirements
- Bachelor's degree in Computer Systems Engineering, Software Engineering or Computer Science.
- PMI project management certification (CAPM or PMP) or equivalent, and an Agile or Scrum certification.
- Data protection and privacy certification covering Botswana's Data Protection Act & GDPR.
- Minimum six years in project, programme or operations management, including technology and software platform delivery.
- Agile software delivery experience, including QA and pre-release validation.
- Experience leading cross-functional teams across more than one country and reporting to international stakeholders.
- Working knowledge of generative AI tools and AI-enabled products.
How to Apply
Send your CV, certified copies of qualifications and certifications, and a one-page cover letter to rxxxxxxxxxx@xavierafrica.com, subject "Project Operations and Client Delivery Manager". Closes @ 17:00, on the 20th November 2026.
