About the Role
- This role combines tenant and landlord relationship management with full responsibility for building maintenance, service delivery, and operational efficiency.
- The ideal candidate is detail-oriented, solution-driven, and comfortable working in a fast-paced real estate environment. You will work closely with internal teams and external service providers to ensure properties are well-managed, compliant, and maintained to the highest standards.
Key Responsibilities
Property Management Functions
- Oversee the day-to-day management and administration of residential properties.
- Manage tenant onboarding, lease administration, renewals, and exit processes.
- Handle tenant and landlord enquiries professionally and efficiently.
- Support rent collection processes, reconciliations, and preparation of management reports.
- Maintain accurate property records, tenant files, and lease documentation.
- Conduct regular property inspections and ensure compliance with agreed standards.
Facilities Management Functions
- Oversee all property maintenance and ensure buildings are kept in excellent operational condition.
- Coordinate preventive and reactive maintenance across electrical, plumbing, HVAC, security, and general works.
- Manage contractors, suppliers, and service providers, ensuring quality, cost control, and timely delivery.
- Ensure compliance with health, safety, and statutory requirements across all properties.
- Respond to and resolve facilities-related issues promptly and effectively.
- Maintain maintenance schedules, service records, and compliance documentation.
Qualifications
- Diploma or Degree in Finance, Business Administration, Real Estate, Property Management, or a related field preferred.
- Previous experience in property management or facilities management.
- Strong organisational and administrative skills with close attention to detail.
- Good communication and customer service skills.
- Proficiency in basic reporting and office systems.
- Proactive, reliable, and able to work well within a team.
- Must be based in Nairobi.
