Quality Analyst (Contact Centre)

Full Time 3 years ago Sandton, South Africa

Employment Information

Industry IT/Computer

Job Level Experienced Professional

Open Positions 1

Job Type Full Time

Location Sandton, South Africa, South Africa

Apply Before Jul 16, 2026

Matric

Diploma in Business Management or equivalent

2-4 years' experience in a Call Centre environment in a position of assisting call centre agents

Ensure quality assurance standards are maintained by all agents

Experience in implementing and monitoring corrective quality assurance actions

Assist Training Officer and Contact Centre Manager with identifying training needs for the agents

Must be able to work shift 24 hour contact centre

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