Job Summary
- The Quality Control Officer is responsible for ensuring that all food products, service processes, hygiene practices, and operational standards meet the organization's quality requirements, food safety regulations, and customer expectations.
- The role involves monitoring daily operations, conducting inspections, identifying non-conformities, and implementing corrective actions across all outlets.
Key Responsibilities
- Conduct routine quality inspections of food preparation, storage, packaging, and service processes.
- Monitor compliance with food safety standards, HACCP principles, and company policies.
- Ensure proper personal hygiene and sanitation practices are maintained by all staff.
- Verify that food products meet established quality, taste, presentation, and portion standards.
- Inspect raw materials and ingredients to ensure they meet quality specifications before use.
- Monitor temperature logs for food storage, cooking, holding, and transportation.
- Perform outlet audits and prepare detailed quality control reports.
- Investigate customer complaints related to food quality, safety, or service standards and recommend corrective actions.
- Identify quality issues and work with outlet managers to implement improvement measures.
- Ensure cleaning schedules and sanitation procedures are properly followed.
- Conduct regular shelf-life and product quality checks.
- Monitor compliance with local health and safety regulations.
- Assist in developing and updating quality control procedures and checklists.
- Train staff on quality standards, food safety practices, and operational compliance requirements.
- Maintain accurate records of inspections, audits, corrective actions, and quality performance metrics.
- Support management during regulatory inspections and audits.
Qualifications & Requirements
- Bachelor's Degree or HND in Food Science, Microbiology, Hospitality Management, Nutrition, Quality Management, or a related field.
- Minimum of 2–3 years' experience in quality control, food safety, or restaurant operations, preferably within a Quick Service Restaurant QSR environment.
- Knowledge of HACCP, GMP, food safety regulations, and quality assurance principles.
- Strong attention to detail and analytical skills.
- Excellent report-writing and documentation abilities.
- Good communication and interpersonal skills.
- Proficiency in Microsoft Office Suite Excel, Word, PowerPoint.
- Ability to work independently and travel between outlet locations when required.
Key Competencies:
Quality Assurance & Food Safety:
- Attention to Detail
- Problem Solving
- Audit & Inspection Skills
- Report Writing
- Time Management
- Communication SkillsTeam Collaboration
- Compliance Management
- Continuous Improvement Mindset
Working Conditions:
- Frequent visits to restaurant outlets, kitchens, storage facilities, and production areas.
- May require weekend, public holiday, or shift work based on operational needs.
- Ability to stand for extended periods and work in fast-paced environments.
