Plantforum is looking for a reliable, organised, and customer-focused individual to join our team. This role combines front-of-house reception and sales with online order management and fulfilment, ensuring an excellent customer experience both in-store and online. *Key Responsibilities* Welcome and assist customers in a friendly and professional manner Handle sales enquiries, take orders, and process payments accurately Capture and manage orders on our systems Execute all online orders daily, ensuring accuracy and attention to detail Prepare online orders for collection or courier dispatch before the specified date and time Box, label, and neatly stage courier orders in the designated collection area Liaise professionally with courier services Maintain basic admin records and comply with company procedures Complete daily required records where relevant *Key Skills & Attributes* Strong customer service and communication skills Sales experience and confidence interacting with clients Excellent organisation, time management, and accuracy. Ability to work under pressure and meet daily deadlines. Comfortable with admin systems and online platforms. Trustworthy, proactive, and willing to take on responsibility. *What We Offer* A stable position in a growing horticultural business A supportive team environment Competitive remuneration based on experience.