About Aestima Ltd

Aestima Ltd is a premier property valuation and real estate consultancy firm based in Mauritius. We pride ourselves on technical excellence, integrity, and providing outstanding service to our institutional and private clients.

The Role

We are looking for a articulate, organized, and welcoming Receptionist / Customer Service Executive to be the face and voice of Aestima Ltd. In this role, you will play a crucial part in shaping our clients' first impressions, managing front-desk operations, and ensuring seamless communication between clients and our professional valuation team.

Key Responsibilities

• Front-Desk Management: Warmly greet arriving clients, visitors, and corporate partners; maintain a immaculate and professional reception area.
• Client Communication: Manage incoming telephone calls, general email inquiries, and direct messages promptly, routing them to the appropriate department or valuation specialist.
• Inquiry Handling: Serve as the primary point of contact for valuation inquiries, assisting clients with general information regarding services, required documentation, and progress updates.
• Administrative Support: Assist with diary management, scheduling client appointments/property site inspections, and preparing client intake forms or administrative documentation.
• Mail & Dispatch: Coordinate incoming/outgoing courier services, mail distribution, and official correspondence delivery.

Requirements & Qualifications

• Experience: Minimum 2–3 years of experience in a front-desk, customer service, or administrative role, preferably in real estate, legal, financial, or corporate professional services.
• Communication: Exceptional verbal and written communication skills in both English and French (fluency in Mauritian Creole is essential).
• Tech Savvy: Strong proficiency in MS Office Suite (Word, Excel, Outlook) and comfort learning internal administrative databases.
• Professional Demeanor: Excellent interpersonal skills with a polished, professional presentation and a proactive, client-first mindset.
• Organization: High attention to detail, ability to multitask in a fast-paced office environment, and discretion when handling confidential client records.

What We Offer

• A supportive, professional, and collaborative work culture.
• Competitive salary based on qualifications and experience.
• Opportunities for long-term career stability and personal development.