Receptionist

Key Responsibilities

• Greet and welcome visitors in a timely, professional, and courteous manner.
• Ensure all visitors sign in and are properly guided according to company protocols.
• Direct visitors to the appropriate office, department, or personnel.
• Answer, screen, and direct incoming phone calls appropriately.
• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
• Receive, record, sort, and distribute incoming mail and deliveries.
• Maintain visitor logs and ensure proper documentation of all entries and exits.
• Respond to client and visitor inquiries professionally and efficiently.
• Address basic concerns or escalate issues to the appropriate department when necessary.
• Schedule appointments and manage meeting/conference room bookings.
• Support administrative tasks, including filing, data entry, and document preparation.
• Monitor office supplies and liaise with the Procurement/Admin team for replenishment.
• Coordinate with internal departments as required.
• Ensure compliance with company policies, procedures, and operational standards.

Qualifications and Requirements

• OND, HND, or Bachelor's Degree in any relevant field.
• 2 - 3 years proven experience as a Receptionist, Front Desk Officer, or in a similar role will be an added advantage.
• Proficiency in Microsoft Office Suite Word, Excel, Outlook.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work independently with minimal supervision.

Key Skills and Competencies:

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Effective time management and attention to detail.
• Problem-solving and conflict-resolution skills.
• Ability to maintain confidentiality and professionalism.
• Strong interpersonal and relationship-management skills.