Sofitel Mauritius L'Impérial Resort & Spa is looking for a passionate and service-oriented Receptionist (Guest Service Agent) to join its Front Office team.

The successful candidate will be responsible for welcoming guests, handling check-ins and check-outs, responding to guest enquiries, processing payments, managing guest profiles, and ensuring a seamless guest experience throughout their stay. The role requires delivering exceptional customer service while upholding Sofitel luxury hospitality standards.

Requirements:

• Higher School Certificate (HSC) or equivalent qualification.
• At least 1 year of experience in the hospitality industry or in a similar position.
• Fluent in English and French (written and spoken).
• Knowledge of Opera PMS would be an advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and attention to detail.
• Ability to work on a shift system, including weekends and public holidays.

Join our passionate Front Office team and help create memorable experiences for our guests.