Reconcile bills on system & dockets (Verify bills & inquire with concerned departments through mails)
Prepare departure control sheet (Reception check list, Rooming sheet, Mini-bar control sheet, Hotel transfer, Umbrella control sheet, Early breakfast sheet, wakeup call, handing over sheet
Prepare key jacket
Courtesy calls & update on system
Prepare turndown list for VIPs & send to concerned department
Fill in log book for evening shift & communicate in briefing about departures & any other issues
Prepare ventilation sheet for EPIN
Attend calls
Take messages & transfer to concerned departments
Fill log book & complain & request log book & do follow up of request and guests respectively
To constantly check the handover, memo files and ensure checklists are completed at the end of the shift.
To report any unusual occurrences and any concerns to the reception shift Supervisors.
To ensure all special requests on the arrival list are being action and followed up.
To ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
Originally posted on WakandaJobs.com - Source: www.wakandajobs.com
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